As with so many things, Millennials are making changes and redefining how we think about customer experience. Shopper types have changed and continue to evolve. The relentless rise of on-line continues to shape expectations at store level also. Shoppers and consumers are certainly more educated today and peer reviews play into expectations as well creating fluidity of loyalty. No doubt, exceeding expectations at the point of purchase is key in gaining market share, across all industries. For grocers, the opportunities to continue capture this demographic are rife. Most especially, the HBC (health and beauty care) and GM (general merchandise) categories have so much potential to introduce unique products that appeal.
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Topics:
Merchandising,
product movement,
one contact for merchandising,
retail re-alignment,
causal data collection,
checkout management,
in stock at retail,
CPG companies,
build your brand at retail,
national merchandising coverage,
set up displays quicker,
appeal to millennials at retail
Exciting! This past September TNG completed its 50th Ripley’s Aquarium live fish delivery.
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Topics:
Distribution,
delivery,
logistics,
product movement,
Ripley's Aquarium
Being part mind-reader, part strategist, helps
So much is in the news about how retail is stumbling, sinking, closing and shuttering. It is true. There are many dying retailers. As times change and customer demands evolve, retailers must keep up or stay ahead. Actually, the successful retailers are the ones that anticipate what their customers want before the customers know themselves – part mind reader, part strategist all wrapped in the most enticing of packaging.
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Topics:
Merchandising,
general merchandise,
millennials,
trends,
Distribution,
DSD,
delivery,
logistics,
product movement,
product cut-in,
resets,
front-end management,
retail re-alignment
Every retailer knows that times are tough right now. It can seem unrelenting with an onslaught of new issues every day. With one part of the puzzle in hand, another seems to falter in a constant battle to remain relevant and thriving. The pinch is real.
A recent article outlines the wildcard nature of the supply chain as the integral link for retail success. It starts the discussion with: “…as much as grocers continue to invest in building a better shopping experience, consumers still think of a trip to the grocery store as a chore”1. If that is the case, then consumers will continue to look for alternatives to cut out just one more ‘chore’ in their already busy lives. If we look at retailers that are doing “better than” some of the others, are there patterns? Does the excitement of discovery and treasure hunt in a Costco make the shopping experience better for the shopper? If so, how does grocery incorporate more of that element into their stores? It could be that they customize more, experiment more with different products or try to localize products. It could be how they present that product to shoppers. The store within a store is gaining ground. Retailer operations along with limited distribution space often don’t make this an easy task, however.
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Topics:
Retail,
trends,
Distribution,
DSD,
delivery,
clipstrips,
cpg,
product movement,
product cut-in,
resets
Questions you should be asking when shopping for a company to merchandise your product at store-level.
1. Is the company customer-centric?
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Topics:
Merchandising,
Retail,
cpg,
product movement,
one contact for merchandising,
boost product sales
