TNG RETAIL SERVICES BLOG

Essential Services are synonymous now more than ever with the year 2020.  Everyday items and tasks once seen as instinctual, are now scrutinized and strategized.  The public demands a constant supply of these services but are at the ready to analyze HOW people involved are acting in their surroundings. 

Amidst the chaos and uncertainty, the retail and grocery ‘worlds’ stepped up their game.  There was no option of shutting down, only ramping up.  Delivery and carry-out service initiatives were made high priorities.  An increase in personnel and hours were needed to fulfill new procedures.  All of this done with low-inventoried cleaner, gloves and masks.

As we begin working toward a return to ‘normal’ or as most are calling the ‘new normal’, and consumer package companies are considering re-starting in-store brand and promotional activities, this ‘new normal’ changes how to more effectively do that.  

I just attended a Path To Purchase IQ webinar. Click here to link to their website. Organizers of these events must be enjoying the unprecedented numbers attending these days. 

I was certainly impressed by the value of the content provided. What really caught my attention was the reminder that the retail experience has changed and likely that change will be permanent. This will require consumer product goods companies to change how they go to market with their products.  How they create brand experience and launch promotional campaigns may also be significantly altered.

The impact of COVID-19 and the ongoing economic and public struggles leaves the Country feeling divided and unsure of where we will all end up.  Many of us are left wondering, how do we proceed?

In a world secluded from one-another, some have never felt closer.  It’s been said that ‘It’s sad that national/world disasters bring people together.’  Regardless of the cause, we dictate and share the effect.  It is true we as a society are ready for COVID-19 to be over, but into what type of world are we reentering?  That’s up to us.

As a merchandising company, we support grocery stores and retailers all over America. Our people are on the front lines, in stores, enabling essential services to continue during unprecedented times. These front line workers are truly unsung heroes.

Indeed, these are not usual times. On behalf of those working to provide essential services to all of us, we remind everyone to do your part.

To our workers: TNG Retail Services offers our sincere thank you for all you do to make more possible for everyone at this time. Remember, you must do what's best for you and your families. Our team members are not required to work and some are choosing the leave of absence option. Many are choosing to work, because they can and want to support our clients and their family during this crisis. For Covid-19 updates please refer to our webpage by clicking here. 

For all of us out there shopping: We need to remember to be kind, practice social distancing and plan trips carefully. For more shopping information, please check out these tips from Supermarket News.

In times of crisis, essential businesses make all the difference. Grocers and retailers operating in strained and stressed times give us hope and sustenance. It is a big ask with customer demand at an all-time high for certain items. These businesses are our customers. Our people are working in stores as much needed support during this COVID pandemic.

To the essential businesses we support and to our own TNG Retail Services workforce, we honor the work you are doing. We appreciate your service. We value you! You are all making more possible for our country during this time. We offer a sincere thank you.

Everyday, we hear from grocers and retailers. The thank you’s for the contributions of our people pour in. We know that our people are outstanding, and it is with great and humble pride that we accept the praise, on their behalf.

Here are just some of the comments we've received:

It’s not unheard of and not anything new. Well-informed and experienced employees provide professional and top-grade workmanship. Everyone starts somewhere. At TNG Retail Services, we make sure our employees start with the best and most up-to-date training modules available. And, what is available? Custom programs designed by our experts who have trained in the field and understand best practices when it comes to retail.

In the retail and Consumer Product Goods (CPG) world, we take for granted the success of what flies off the shelves and what gets lost in the shuffle of ever-changing trends. With constant movement and consumer shopping habits, it is easy for products and procedures to fall through the cracks. This is also true for promotional displays throughout stores. The only way to combat this is with top employees equipped with the necessary tools to not only get the job done, but get it done right.

As the Holiday Season approaches, we reflect on the previous year and our accomplishments, memories and events which influence next year’s direction and goals. At TNG Retail Services, 2019 is a year influenced by change. Change which began by the formation of a completely new company focused on bringing growth to retail via product movement.  As we cross the threshold into 2020, we bring with us not only a new mission, but an important focus which will make 2020 our most important year yet: Our people.